Do my TVs need to be boxed?
Is your moving company licensed and insured?
Yes, all TVs must be boxed to ensure that no damages occur. Our insurance will not cover TVs that are not properly boxed for transport. We suggest that you move the TVs yourself or at minimum you should obtain a large box to cover the screen fully. Place bubble wrap on the screen and tape the box (cut to fit) over the TV screen.
Yes, a standard moving industry insurance covers items at $.60 a pound, not the items true value. You also have the option to purchase full coverage insurance through your own insurance company or a third party insurer.
Does your company charge by the hour?
Most of our moves we charge from the time we arrive to the time we finish, calculated at the nearest 1/4 hour. (We do not charge for our time if we have a long day and stop lunch. It is rare for us to stop for lunch)
Some of our moves (based on location to/from) we do charge from the time we leave our yard to the time we return to our yard in the West Valley.
Call, email or text or fill out the “Get a Quote” form below for more information.
Do I have to empty my dresser?
Yes, filling a dresser makes it too heavy to move and puts too much stress on the furniture piece as well. We will shrink wrap any doors and drawers closed for transport.
Do I have to close my boxes?
Yes, it is always best to fill, close, tape and label every box. Fill each box completely but do not overpack boxes so the lid doesn’t close! Place heavy items is smaller boxes. Be sure to protect your valuables with paper or bubble wrap we are not liable for things we did not pack.
Do you charge more for pianos, gun safes, pool tables or hot tubs?
Yes, we charge more for pianos and gun safes generally ranging from $100-$250. Call, text or email for a better idea on pricing. Our movers will determine the fee on move day.
Sorry, we do not move pool tables or hot tubs.
Do you charge extra for flights of stairs?
No (most companies do charge a fee for stairs)
Do you charge for the travel time from your office to my home?
In some cases, Yes. Most of our moves our time starts when we arrive at your house and stops when we finish unloading. We do charge more for moves to/from the East Valley due to time and distance.
*Call, text or email for pricing.
Do you charge extra for hand trucks, moving dollies, tools, blankets or furniture wrap?
No, this is all included in our truck/ trailer fee.
What do you charge for your truck and enclosed trailer and how big are your enclosed trailers?
Our fee is based on the area of town being moved from or to ranging from $205-305. *Moves in the East Valley are subject to a higher fee due to travel distance and time.
We have four large fully enclosed trailers. Two 20', and two 24' in length. Call, text or email us for more info.
Can I rent a big box truck from a company like Penske or UHaul and have AZ Firemen Movers load/unload for a fee?
Yes, see our Rates for labor
Do you charge extra for moves in the evenings or on the weekends?
No we charge the same rates year round.
What payment options do you offer?
We are able to accept all major forms of payment. (Debit and Credit card processing add 4% fee to your total bill) Call, text or email for more information.
Do you use temps and day labor?
No, AZ Firemen Movers strives to employ off duty firemen, public safety personnel and ex military that we personally know. We also hire people that are up and coming into these fields of work. *Be cautious of companies that use temps or day labor. Our labor force has thoroughly been background checked for your safety.
Do you charge a hold or deposit fee? How am I billed?
Yes, we do require a fee to reserve a move day. The deposit is taken to cover our time to set the job up and hold the day for you. This fee covers the truck and equipment and the labor to get to you on move day.
This fee does apply to your move day on our “round trip” moves. If you are not sure what your fee covers please ask.
**This fee is refundable if you cancel before 48 hours of your move day.
Your bill on move day is calculated based on amount of labor at the hourly rate and any specialty items moved.
What kind of cancellation policy do you offer?
We ask for a minimum 48 hour notice so we have the opportunity to book another customer. If you need to reschedule please do so within 48 hours or you will lose your deposit fee.