Is your moving company licensed and insured?

 Yes, a standard moving industry insurance covers items at $.60 a pound. You also have the option to purchase full coverage insurance through your own insurance company or a third party insurer.

Does your company charge by the hour?

Yes, from the time we arrive to the time we finish, calculated at the nearest 1/4 hour. (We do not charge for our time at lunch) See our Rates for more details

Do I have to empty my dresser?

Feel free to leave non-breakable, light weight items in drawers as long as the dresser isn't too heavy. We will shrink wrap any doors and drawers closed.

Do I have to close my boxes?

It is always best to close, tape and label every box. (Do not over pack boxes! Place heavy items is smaller boxes. Be sure to protect your valuables with paper or bubble wrap) Find out about our packing services.

Do you charge more for pianos, gun safes, pool tables or hot tubs?

Yes, we charge more for pianos and gun safes. Call, text or email for specific pricing. Sorry, we do not move pool tables or hot tubs. 

Do you charge extra for flights of stairs?

No (most companies do charge a fee for stairs)

Do you charge for the travel time from your office to my home?

No, for Metro Phx moves our time starts when we arrive at your house and stops when we finish unloading. *Call, text or email for pricing to or from the Metro Phx area.  

Do you charge extra for hand trucks, moving dollies, tools, blankets or furniture wrap?

No, this is all included in our truck/ trailer fee.

What do you charge for your truck and enclosed trailer and how big are your enclosed trailers?

Our fee is based on the area of town being moved from or to ranging from $155 to $205 in the Phx metro area. We have three fully enclosed trailers. One of each 20', 24' and 28'. Call, text or email us for more info. 

Can I rent a big box truck from a company like Penske or UHaul and have AZ Firemem Movers load/unload for a fee?

Yes, see our Rates for labor

Do you charge extra for moves in the evenings or on the weekends?

No, we do not.

What payment options do you offer?

We are able to accept all major forms of payment. (Debit and Credit card processing add 3% fee to your total bill) Call, text or email for more information.

Do you use temps and day labor?

No, Az Firemen Movers only employs off duty firemen, public safety personnel and ex military that we personally know. *Be cautious of companies that use temps or day labor. Our labor force has thoroughly been back ground checked for your safety.

Do you charge a hold or deposit fee? How am I billed?

We do require a fee to reserve a move day. The deposit is taken to cover our time to set the job up and hold the day for you. This fee covers the truck and equipment and the labor to get to you on move day. This fee is refundable if you cancel before 48 hours of your move day. Your bill on move day is calculated based on amount of labor at the hourly rate and any specialty items moved.

What kind of cancellation policy do you offer?

We ask for a minimum 48 hour notice so we have the opportunity to book another customer. If you need to reschedule please do so within 48 hours or you will lose your deposit fee.